BPM

BPM. Current Initiative: Task-based Business Processes

As well as continuing to evolve e-Approval, we are also developing a new solution to allow customers to configure task-based business processes, which allow the resolution of one or more tasks depending on the type of request.

The solution has the following characteristics:

• A task engine that is able to assign an unlimited number of tasks to different resolution groups

• An optional approval / review stage can be configured so that the list of tasks are checked and additional information entered before being sent for resolution

• Each task can have its own approval / resolution flow, optionally making its resolution conditional through the use of rules

• Tasks can be grouped by categories and added to a global catalogue, potentially integrating with Asset management systems and external providers

Where can this solution be used? The typical scenarios would be a:

• pre or off-boarding processes
• service desks
• any business process that requires a list of tasks to be executed

The benefits are:

• Configure processes instead of developing, thus reducing development times
• Deploy changes immediately
• Reduce cost and time to market